Refund and Returns Policy

1. Policy Scope

This policy applies to packaging products purchased directly from Yiwu Fuyi Packing Co., Ltd. through our website, quotation process, customer service team or a confirmed purchase order.

Products purchased through a third-party marketplace, distributor or sales platform may also be subject to that platform’s return, refund and dispute procedures.

2. Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing as soon as possible. An order may be cancelled without production charges only when materials have not been purchased and production has not started.

Once artwork, tooling, printing plates, materials, samples or production have been arranged, the related costs may be deducted from any approved refund. Orders that have entered production cannot normally be cancelled without our written approval.

3. Custom and Made-to-Order Products

Custom packaging is produced according to approved artwork, dimensions, materials, colors, inserts, finishes and other confirmed specifications. Custom-made products cannot normally be returned or refunded because they are manufactured specifically for the buyer.

A replacement, repair, credit or refund may be considered when the products:

• Arrive materially damaged during delivery
• Contain a confirmed manufacturing defect
• Are materially different from the approved sample, artwork or written order specifications
• Include an incorrect product, quantity or customization caused by our confirmed production error

4. In-Stock Products

For eligible standard products that have not been customized, business customers may submit a return request within 7 calendar days after confirmed delivery.

Returned products must be unused, undamaged, complete and in their original packaging. Products must remain in a condition suitable for resale.

A return must not be shipped until written return authorization and return instructions have been provided by our customer service team.

5. Damaged, Defective or Incorrect Items

Please inspect your shipment promptly after delivery. Visible shipping damage, incorrect products, quantity shortages or manufacturing defects should be reported within 48 hours of receipt.

Please email info@fuyipacking.com and include the following information:

• Your order number or invoice number
• The product name and affected quantity
• Clear photographs or videos showing the issue
• Photographs of the outer carton and shipping label when transportation damage is involved
• A clear description of the requested solution

Please keep the affected products and original shipping materials until the claim has been reviewed. Disposal or return of the products without written authorization may affect our ability to verify and process the claim.

6. Color, Size and Production Tolerances

Packaging products may show minor variations between production batches because of differences in paper, fabric, leather-like materials, printing, foil stamping, screen settings and manual assembly.

Minor variations that remain within the approved sample, agreed specifications or reasonable manufacturing tolerances are not normally considered defects. Material differences should be evaluated against the approved physical sample or confirmed production standard whenever one is available.

7. Non-Returnable Items

Unless the product is confirmed to be damaged, defective or incorrect, the following items are generally not eligible for return:

• Custom-made or personalized packaging
• Products printed, stamped or labeled with a customer logo
• Approved production samples, prototypes and sample charges
• Used, assembled, damaged or altered products
• Products returned without prior written authorization
• Clearance products or products identified as final sale

8. Replacement, Credit and Refund Options

After reviewing an approved claim, Yiwu Fuyi Packing Co., Ltd. may provide an appropriate solution based on the nature and extent of the verified issue.

Possible solutions may include:

• Replacement of the affected products or quantity
• Repair or correction where reasonably possible
• Partial credit or store credit
• Partial or full refund for the verified affected products

Where only part of an order is affected, the remedy may be limited to the verified affected products or quantity. Refunds are not automatically issued for an entire order when the remaining products meet the approved specifications.

9. Refund Processing

When a return is required, the products will be inspected after they arrive at the authorized return address. We will then notify you whether the return and refund have been approved or rejected.

Approved refunds are normally processed within 5–10 business days using the original payment method whenever reasonably possible.

The time required for funds to appear in your account may vary depending on your bank, card issuer or payment service provider.

10. Shipping and Return Costs

Original shipping charges, customs duties, import taxes, brokerage fees and related destination charges are normally non-refundable.

For an approved return of a non-defective in-stock product, the buyer is responsible for return shipping costs and safe delivery to the authorized return address.

When a return or replacement is required because of our confirmed manufacturing or fulfillment error, responsibility for reasonable shipping costs will be confirmed during the claim review.

11. Return Authorization

Products must not be returned to our office, factory or any other address without prior written authorization.

After a return request has been approved, our customer service team will provide the applicable return address, packaging instructions and reference information. Unauthorized returns may be rejected or delayed.

12. Mandatory Legal Rights

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection laws.

Where mandatory local laws grant the buyer additional cancellation, return, repair, replacement or refund rights, those statutory rights will apply.